The Public Utilities Regulatory Commission (PURC) was established by the PURC Act No. 20 of 2016. The Act speaks generally to public utilities but hitherto only the electricity sector has come under the purview of the PURC.

The Commission is seeking a highly skilled individual to join our multidisciplinary team of technical and professional staff, involved in undertaking complex and demanding activities required to satisfy its role as regulator of the electricity sector, and in fulfilment of its mandate.

Functional Relationships: The Manager of Consumer and Public Affairs will be tasked with overseeing, sustaining, and enhancing public awareness of the PURC. They will address consumer concerns regarding the services of companies regulated by PURC, manage consumer complaints, inquiries, and referrals, and ensure all actions align with the PURC's Customer Complaints procedure. He or she will be integral to maintaining public trust, ensuring consumer protection, and fostering effective communication between the regulatory organization and its stakeholders